Everyone we come in contact with is to be treated with respect, courtesy, honesty, and fairness. We expect our company to be viewed by the community as an entity they are proud to be associated with.
Our Clients are entitled to:
- Highly trained technicians
- Equipment to take care of their problems
- Quality products
- Prompt, efficient service
- Courtesy
- Customer knowledge and education
- Receive the service they are paying for
- Expect us to provide a healthy environment
- Rely on our ability
Code Officials are entitled to:
- Know and rely on the quality of our workmanship
- Rely on our standard of excellence
- Respect us for our ability
Vendors are entitled to:
- Our uncompromised business practice
- Prompt payment of our accounts
Employees are entitled to:
- Tools and equipment required to perform their jobs
- Quality products
- A safe work environment
- Safety training
- Education on new products and procedures
- Guidance to achieve their goals
|
|
Customer Testimonials
Dale & Staff,
I want to thank you so much for your timely emergency service! Being able to speak with a real person in a time of need instead of a recording is such a comfort!
On a weekend evening when the temp. was dipping to 10 degrees. My newly purchased 100 year old $ trap of a house decided to have the furnace conk out!! I called the company who actually installed the gas furnace that heats this big 4 tenant apartment house. He knows the house inside and out and is always available for emergency service! Well, on 1-9-10 he couldn't be bothered to even check to see what the problem was!! NICE! He suggested that I call the gas company - I did! If there isn't a a gas leak they won't bother either! Now what? Yellow pages!! There was only one listing with 24 hr. service and that was yours - SANFORD! I knew the name from living in Greenfield for 17 years on Slip Rd. I honestly didn't think that you would service a house in Nashua: especially on a Saturday night! Thank God You Did!
Your technician called me after I spoke with one of the office girls and he said he would be by the house within the hour!! WOW - WHAT GREAT SERVICE!! Within three hours the heat was up and running! The service technician even put on booties so he wouldn't get the house dirty! I was very impressed!! He was also very friendly, professional and knowledgeable.
I just wanted to thank you and your efficient staff for all their help in our dire time of need!! I will definitely spread the good word!!
Thank you again, Sue C. - Nashua, Sue's mom (Mim) & 3 other tenants
|
|
|
|
